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decision making

DECISION MAKING 

& INTERPERSONAL SKILLS



-Decision Making can be regarded as the mental processes resulting in the relation of a course of action among several alternative scenarios.

-Whereas Interpersonal skills are the skills that a person uses to interact with other people. It is also sometimes called communication skills. 

-Positive interpersonal skills increase the productivity of the organization since the numbers of conflicts are reduced. It also allows communication to be easy and comfortable. 

-UPSC has not applied negative marking to the questions of decision making because decision making is based on individual logical & verbal ability and can vary from person to person. Thus attempting them is the safest part in paper but proper understanding of the question is must.


Decision Making Process

(a) Objectives must be established first and placed in order of preference.
(b) Alternative actions must be developed.
(c) The alternative that is able to achieve all the objectives is the tentative decision.
(d) The tentative decision is evaluated for more consequences.


Decision making steps:

1st Step : Outline your goal and outcome.

2nd Step : Gather data. This will help the decision makers having actual evidence to help them come up with a solution.

3rd Step : Brainstorm to develop alternatives. Coming up with more than one solution, enables you to see which one can actually work.

4th Step : List pros and cons of each alternative, with the help of which, you can eliminate the solutions that have more cons than pros, making your decision easier.

5th Step : Make the decision by picking the one that has many pros, and the one that everyone can agree with.

6th Step : Immediately take action. Once the decision is picked, you should implement it right away.

7th Step : Learn from and reflect on the decision making. This step allows you to gauge where you were right or wrong while implementing the decision.

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